Welcome to the SoftlyWished FAQ

1 – What can I ask SoftlyWished to create?

SoftlyWished can create personalized video wishes for almost any occasion using a blend of AI text-to-video generation and professional human editing. Simply share your written message, the recipient’s name, and the type of event—such as a birthday, anniversary, wedding, graduation, encouragement, or any heartfelt celebration—and we transform it into a warm, beautifully designed video. SoftlyWished is one of the best tools for AI birthday videos, personalized greeting videos, and emotional AI-generated messages. You can upload up to 2 photos, 1 voice note, and write your wish in the provided text boxes.
(Note: At the moment, we do not create videos for funerals.)

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2 – How do notifications work?

Free Plan: We create your video, and you share it manually with your recipient. SoftlyWished does not send notifications for Free accounts.
VIP Plan: Your recipient receives one reminder email to check our YouTube channel so they don’t miss your thoughtful message.
VIP Ultra & Premium Plans: Your recipient receives two reminder emails, including the direct video link.

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3 – Is anonymity supported?

Yes. Simply check “Send anonymously” in the form. For paid plans: anonymous wishes can still be created and published on YouTube, but we cannot send recipient email notifications due to privacy requirements.

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4 – How fast is delivery?

Free Plan: Up to 48 hours
VIP & VIP Ultra: ~24–48 hours
Premium: Faster delivery and optional scheduled release
Every video is blended with AI + professional human editing.

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5 – Are there any hidden fees?

No. SoftlyWished uses fully transparent pricing with no extra charges.

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6 – What if I have add-ons or concerns?

You can always reach out to us. Even though the form allows 2 photos, 1 voice note, and two text boxes, you may email us additional information.
Contact: support@softlywished.com

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7 – Which languages do you support?

SoftlyWished currently supports: English, French, German, Persian, Arabic, Korean, Japanese, Russian, and Spanish.

• Free plan: 1 language

• VIP plans: 2 languages

• Premium: 3 languages

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8 – How can I get a refund?

Refund details are available on our Terms & Conditions page.

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9 – Can I edit my wish after submitting it?

Sometimes, yes — if the video has not entered production yet.
Email us immediately: support@softlywished.com

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10 – Why does SoftlyWished upload videos to YouTube?

YouTube provides secure, permanent, global viewing on any device.
You can choose: Public (discoverable) or Unlisted (private).

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11 – How can my recipient and I watch the video privately?

Request Unlisted in the form — only people with the link can watch.

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12 – How is SoftlyWished different from other video-creator websites?

SoftlyWished is specialized ONLY for heartfelt video wishes, combining:
✨ AI video generation
✨ Professional human editing
✨ Emotional storytelling
✨ Simple “no-sign-in-needed” flow
✨ Fast delivery
✨ Personalized styles
No other platform blends AI + human emotion in this way.

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13 – How can I see your sample videos?

Visit our official YouTube channel to view examples.

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14 – How is my personal data protected?

We use encrypted SSL/TLS, secure Wix servers, and strict internal privacy rules. Uploaded media is ONLY used to create your video and is deleted afterward.
Your content is never used for AI training.

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15 - How does the Minute of Wishes video work?

Minute of Wishes is the name of our daily free video series. All free wishes submitted that day are combined into one beautifully edited video, and every participant’s message appears for about 15–20 seconds.
The total length of the final video depends on how many wishes are included that day.

Watch a sample here.